Terms and Conditions

Terms of use of Pictures 2 Canvas website

You agree to be legally bound by the terms stated on the website that take effect as soon as you commence placing an order. If you do not agree with the terms stated, then do not access the Pictures 2 Canvas website. Descriptions, products, services and information are accurate to the best of our knowledge and we reserve the right to amend any details, products, prices or any part of the website at any point without notice.

Images supplied to Pictures 2 Canvas

We offer the service to preview any image to make sure that the image supplied is of the standard necessary for the size of art work required. We cannot be responsible for the final product if the preview check is not used. If the standard of the image is not good enough for the desired size and you still order the art work, as with all the images we receive, we will do our best it enhance the image to get the best result possible, but cannot guarantee the end produce from an inferior image. We reserve the right to manipulate any image to fit the desired size, colours or any alterations needed to give the best end product possible. Any preview that Pictures 2 Canvas undertakes will be sent to the customer via email, we cannot guarantee the preview colours match the end product because of the variants in monitors.

We reserve the right to refuse to produce any products with any image that we deem to be unsuitable due to the standard of the image, the contents or inappropriate images. Pictures 2 Canvas decision will be final.

By submitting any image to Pictures 2 Canvas, you agree that you own the copyright or have the licence, written permission or authorisation of the owner of the image. Pictures 2 Canvas will not accept any responsibility for copyright issues that arise from the customer supplying images in breach of copyright.

Payments to Pictures 2 Canvas

Any order must be paid for at the time of placing the order via the websites shopping cart, payment must be in the form of credit card, debit card or Paypal. No order will be completed unless payment has been received. For any other forms of payment, please contact Pictures 2 Canvas using the "contact us" page

Delivery of goods

Pictures 2 Canvas aim to have your order delivered to you within 5-7 business days, but cannot be held responsible for delays caused by delivery services. Please inspect all of your delivery before signing for it as Pictures 2 Canvas are not responsible for missing or damaged goods by the delivery company. Please do not sign for you goods until you have checked the goods and are happy with them - writing comments to the effect of "unchecked" is still an acceptance of goods in acceptable condition and that you are satisfied with your purchase. Any damage or loss during transport is the responsibility of the delivery provider. Any discrepancies in the completed products must be reported within 24 hours of receipt to Pictures 2 Canvas.

Pictures 2 Canvas Privacy

Pictures 2 Canvas only uses the personal information that is required to proceed with your order and we do not share any information with any third parties. We reserve the right to email you any information that we deem necessary to produce your order and we may occasionally email you special offers. Both ourselves and our merchant services (Paypal merchant services) use SSL encryption to protect your information and our merchant services take responsibility for your secure payment transactions and payment details - Pictures 2 Canvas do not hold any financial details, this is completed via our merchant services. You are bound by the merchant services terms and conditions.

Returns Policy and Procedure

If a product is faulty in any way, please contact us within 24 hours of receipt of your product quoting your order number and one of our representatives will clarify the return procedure. Do not send back your product without contacting us first as you require a returns code and any order received without the code will be in breach of the website terms and conditions policy. We cannot accept returns of Non-Faulty goods because the products have been produced, personalised or customised specifically for you.

We will only acknowledge returned goods if they are sent using a "signature required" service so that you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. Where there is minor fault we may suggest an alternative solution. Returned items are required to be in the original state that Pictures 2 Canvas despatched it in, for a replacement or refund of monies for the item in question.

We make every effort to insure that the products that you receive are of the highest standards, if this is not the case, please contact Pictures 2 Canvas and we will endeavour to resolve any issues.

Events beyond our reasonable control We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.  

Alterations to this Website and Terms and Conditions We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.